Customer Care Specialist Jobs in Liverpool 2026 If you are someone who enjoys helping people and wants a meaningful career, this Customer Care Specialist role in Liverpool could be a great fit for you. You will be supporting customers who may be facing financial difficulties and need kindness, patience, and understanding.
Every day brings a chance to make a real difference by listening, guiding, and solving problems with care. The role also gives you the opportunity to grow your skills in communication, teamwork, and problem-solving.
You will work in a supportive hybrid environment where your efforts are truly valued. The salary for this position is up to £28,459 per year plus a performance-based bonus, making it both rewarding and stable.
Details of Customer Care Specialist Job:
- Title: Customer Care Specialist Jobs in Liverpool 2026
- Salary: Up to £28,459 per year + performance bonus
- Job Type: Full-time (Hybrid)
- City: Liverpool
- Country: United Kingdom
- Location: Liverpool City Centre (Hybrid Working)
- Company: The Granite Group (Acorn Insurance)
About The Company
The Granite Group (Acorn Insurance) is a leading UK insurance provider with over 40 years of experience and 1,700+ employees nationwide. The company is growing rapidly and is committed to customer service excellence, innovation, and employee development.
Responsibilities for Customer Care Specialist Jobs in Liverpool:
- Assist clients who are vulnerable or experiencing financial difficulties
- Provide outstanding customer service by phone, email, and letter.
- Use structured service practices to resolve first-contact issues.
- Help with repayment schedules and debt management
- Examine client cases and determine the underlying causes.
- Keep up-to-date customer records and paperwork
- Communicate with clients and other stakeholders in a professional manner.
- Cooperate with internal departments
Requirements for Customer Care Specialist Jobs:
- Customer service experience (financial services preferable but not required)
- Strong communication skills (verbal and written)
- Capacity to treat vulnerable clients with compassion
- Strong analytical and problem-solving abilities
- competent with standard IT tools, including Microsoft Excel
- Excellent planning abilities and meticulousness
- Capacity to handle workload and work autonomously
Benefits of Customer Care Specialist:
- Competitive Salary & Bonus: Earn up to £28,459 per year plus performance-based bonuses, giving you financial stability and rewarding your hard work and dedication in delivering excellent customer service.
- Hybrid Working Flexibility: Enjoy a balanced work-life routine with a mix of office and remote work in Liverpool City Centre, helping you stay productive while maintaining personal comfort and convenience.
- Career Growth Opportunities: Build a strong future with structured training programs, leadership development, and real chances to progress within a fast-growing UK insurance company.
- Supportive Workplace Culture: Work in a friendly, inclusive environment where teamwork, respect, and employee well-being are prioritized, ensuring you feel valued every day.
- Health & Wellbeing Support: Access 24/7 mental health support, free counseling services, and wellbeing initiatives designed to support you both professionally and personally.
- Generous Holiday & Benefits Package: Benefit from up to 35 days of holiday (including bank holidays), flexible benefits, and additional perks that help improve your overall quality of life.
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Why Join Us
We believe in:
- Supporting customers and colleagues
- Continuous learning and development
- Inclusive and respectful workplace culture
- Fast career growth opportunities
Important Information
- Applicants must have at least 1 year remaining on a valid UK Graduate or Post-Study Work visa
- No visa sponsorship available
- Background and compliance checks required before employment
Application Process for Customer Care Specialist Jobs in Liverpool 2026?
- Online Application Submission
Submit your updated CV through the official job portal or company career page. Make sure your CV highlights customer service experience, communication skills, and any financial services background. - Application Review
The recruitment team will carefully review your application to assess skills, experience, and suitability for the role. - Initial Screening Call
If shortlisted, you will receive a phone or video call to discuss your experience, availability, and basic role understanding. - Assessment / Task (if required)
You may be asked to complete a short assessment or scenario-based task to evaluate customer handling, problem-solving, and communication skills. - Interview Stage
Successful candidates will attend a formal interview (online or in-person) focusing on customer service experience, handling vulnerable customers, and teamwork abilities. - Final Decision & Offer
If selected, you will receive a job offer including salary details, benefits, and start date. - Pre-Employment Checks
Before joining, standard checks will be completed, including:- Criminal record check
- Financial insolvency check
- Right to work verification
- Onboarding & Training
Once cleared, you will begin structured training to prepare you for your role, systems, and customer service processes.
Does Customer Care Specialist job offer visa sponsorship support?
No, visa sponsorship is not provided for this role. Applicants must already have legal right to work in the UK with at least one year remaining on eligible Graduate or Post-Study Work visa status.
What salary is offered? Customer Care Specialist Liverpool role?
The salary for this position is up to £28,459 per year. In addition, employees may earn performance-based bonuses depending on results, customer satisfaction, and overall contribution to team and business objectives.
Is experience required for the Liverpool Customer Care Specialist job?
Experience in customer service is preferred but not essential. Candidates with strong communication skills, empathy, and problem-solving ability can apply. Training is provided to help you understand processes, systems, and customer handling techniques effectively.
