The Service Desk Administrator Jobs in UK 2026 at Ecotricity Group Limited is for someone who loves helping people and finding solutions to issues. You will be the person your coworkers go to when they need help with IT. You will quickly and carefully handle everything from questions to technical problems.
Every day, you’ll make a difference by giving clear, friendly instructions, making sure everything runs smoothly, and making IT easy for everyone. You will also work closely with your team to make things better, share what you know, and make the workplace a happy, helpful place where everyone can do well.
Details of Service Desk Administrator Job:
- Title: Service Desk Administrator Jobs in UK
- Location: Hybrid, Stroud GL5 3BY, United Kingdom
- Salary: £26,000–£28,000 per year
- Job Type: Permanent, Full-time
- Hiring Organization: Ecotricity Group Limited
- Organization URL: https://www.ecotricity.co.uk
About Ecotricity:
The best energy company in Britain is Ecotricity. Renewable power has been our business since 1995. We’ve built windmills, sun parks, green gasmills, and the Electric Highway for charging electric vehicles. We focus on being environmentally friendly and sustainable and coming up with new ideas.
We are an equal-opportunity workplace and are dedicated to making sure that everyone is treated equally.
Responsibilities for Service Desk Administrator Jobs in UK:
- Incoming tickets and calls should be managed, with the goal of solving problems with the first contact and advancing issues as needed.
- Help with audits, system checks, and updating documents to make sure that service is always provided the same way.
- Work with your team to fix difficult problems and help the team keep getting better.
- Keep the information base up-to-date with new solutions, processes, and best practices.
- Do any other tasks that come up as needed.
Experience and Qualifications:
- Full license to drive in UK.
- Proven experience using service management tools like Jira and ServiceNow in an IT support role with a focus on customers.
- Knowledge of how to handle issues and service requests and set priorities.
- Know the basics of ITIL concepts.
- Certifications that are useful, like CompTIA A+ or ITIL Foundation.
- Working experience in an M365 setting.
About You:
- centered on the customer and taking the initiative to solve problems.
- Feels at ease talking to coworkers in person and being the public face of IT services.
- Strong oral and written communication skills and the ability to easily explain technical ideas.
- The ability to think analytically and look into problems and come up with answers.
Education:
No formal educational requirements. Demonstrated interest in technology and customer service is key.
Visa Requirements for Service Desk Administrator Jobs:
To work legally as a Service Desk Administrator in the UK, candidates must have the right to work in the UK. This can include:
- UK Citizens or Settled Status: No visa required.
- Skilled Worker Visa: For non-UK residents, the employer must be an approved sponsor. The role must meet salary and skill requirements (typically at least £26,200 per year for this type of IT support role).
- Other Work Visas: Some candidates may qualify under the Global Talent Visa, Graduate Visa, or other UK visa programs if eligible.
Ecotricity Group Limited prefers applicants who already have UK work authorisation or are eligible for sponsorship. Candidates will be asked during application whether they require visa support.
Check Also: Administration & Support Jobs in UK
Benefits of Service Desk Administrator Job:
- Competitive Pay and Room for Career Growth: As a service desk administrator, you’ll get paid well and have clear chances to move up in IT teams, where you’ll learn about a lot of different technologies and management paths.
- Hybrid and flexible work options: Many jobs offer hybrid work options, which let you mix working together in the office with working from home, which can help you have a better work-life balance.
- Full health and fitness benefits: Many companies offer health insurance, life insurance, mental health support, and wellness programs that put your physical and mental health first.
- Professional Development and Certifications: These jobs encourage you to keep learning by giving you ITIL, CompTIA, Microsoft 365, and other certifications that can help you get better at your job and move up in your IT field.
- A welcoming and helpful place to work: As a Service Desk Administrator, you’ll be part of a culture that values teamwork, diversity, and inclusivity, which will make every day interesting and satisfying.
- Extra Perks and Lifestyle Support: Some examples of extra benefits are pension contributions, volunteer days, business discounts, bike-to-work programs, and chances to take part in sustainability efforts, all of which can make you happier with your job overall.
Additional Information:
- Work Location: Hybrid, Stroud GL5 3BY
- Eligibility: United Kingdom work authorisation preferred
- Application Questions:
- Can you reliably commute to our Stroud office 3 days per week?
- Will you require sponsorship for employment visa status?
Apply now to join Ecotricity and be part of a team driving Britain’s clean energy future!
What skills are required for a Service Desk Administrator?
A Service Desk Administrator needs IT support experience, knowledge of service management platforms like Jira or ServiceNow, basic ITIL understanding, strong communication, problem-solving abilities, and familiarity with Microsoft 365 environments to deliver effective support to colleagues.
What is the typical salary for this position?
Service Desk Administrators in the UK can expect a salary ranging from £26,000 to £28,000 per year, depending on experience, qualifications, and location, with additional benefits including pension contributions, healthcare, hybrid work options, and company discounts.
Is hybrid work available for Service Desk Administrator roles?
Yes, many Service Desk Administrator jobs in the UK offer hybrid working, combining office and remote work. This provides flexibility, better work-life balance, and the opportunity to collaborate with colleagues while maintaining personal productivity from home.
