BPO Manager Jobs in UK with Visa Sponsorship 2026 Duffel Technology Limited is looking for a BPO Manager to run and grow our leased operations around the world from London. This full-time job comes with a sabbatical program and a competitive pay range of £70,000 to £85,000 per year.
It also covers the cost of a UK visa. Come work for us and help shape the future of travel through technology and new ideas. You’ll get great benefits and have the chance to advance your job.
Details of BPO Manager Job:
- Job Title: BPO Manager Jobs in UK with Visa Sponsorship
- Salary: £70,000–£85,000 per year
- Job Type: Full-time City: London
- Country: United Kingdom
- Location: 4th Floor, 50 Hoxton Square, Hoxton, London, N1 6PB
- Visa Sponsorship: Yes (UK visa sponsorship available)
About Duffel Technology Limited:
Duffel’s goal is to rebuild the travel industry’s infrastructure so that more than 4 billion people can easily travel. We’re growing quickly and need smart people to join our London team. We’re part of Y Combinator S18 and have the support of Benchmark, Blossom, Index Ventures, and Kima Ventures.
About the Role:
As a Global Vendor/BPO Manager, you will be in charge of three BPO partners in different places and their day-to-day ties with you. You will be in charge of Duffel’s global support network vendors’ performance, operational excellence, and constant growth. This important job combines operations, customer service, and business management. It’s great for someone who likes structure, accountability, and growth.
Key Responsibilities:
- Oversee daily tasks with the help of global BPO partners
- Set up vendor oversight, which should include scorecards, WBRs, and QBRs.
- Keep an eye on and improve measures like CSAT, SLA, quality, and productivity.
- Put appropriate action plans in place for areas of poor performance
- Processes, SOPs, and information management should be the same across all vendors.
- Help with planning and forecasting world capacity
- Manage escalations across time zones to make sure problems are solved on time.
- Find ways to automate and improve the efficiency of outsourced processes.
- As Duffel grows, help with the RFP and partner selection processes.
- Make sure that all sites can keep doing business and reduce risk.
Qualifications & Skills:
- 5 or more years of experience running BPO or vendor operations in tech, travel, banking, or SaaS
- Experience with running global BPO operations with multiple vendors and sites
- driven by data and able to make good decisions using numbers
- Great communication and partner management skills
- Used to being in settings with a lot of change and uncertainty
- Know how to use SLAs, KPIs, and vendor control frameworks
- Business sense and experience controlling vendor costs
- Being able to travel to BPO sites
- Startup or grow-up knowledge is preferred.
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Benefits of BPO Manager Job:
- Competitive pay and Equity: You’ll get a good pay, between £70,000 and £85,000 a year, and you may also be able to buy shares in the company, which will give you a stake in its growth.
- Sponsorship for a UK visa: Open to people from around the world, and we’ll help you get a UK visa so you can work legally and comfortably in London.
- Opportunities for career growth: Run and grow global BPO operations while getting valuable experience in managing vendors, running operations, and being a strategic leader.
- Sabbatical and Leave Programs: Take a fully paid three-month sabbatical, get paid parental leave, and have flexible vacation plans to keep your work-life balance.
- Be a part of a tech company that is growing quickly and changing the future of travel. This company is backed by top investors and uses cutting-edge technology.
- Benefits of Flexible Work and Travel: You can work from anywhere, you can bring your own bags, and there are regular team socials to help you stay connected and enjoy your job.
Application Process for BPO Manager Jobs in UK with Visa Sponsorship 2026:
Applying for the BPO Manager role at Duffel Technology Limited is simple and transparent. Follow these steps to join our London team:
- Send in Your Application: Click the “Apply Now” button and attach your CV or resume along with a cover letter that talks about how you’ve managed BPO or partner operations before.
- Initial Screening: Our HR team looks over applications to make a short list of candidates based on their skills, experience, and how well they fit with Duffel’s beliefs.
- First Interview: Those who made the shortlist will have a video or phone interview with HR and the Operations Lead to talk about their background, skills, and job goals.
- Technical/Operational Assessment: To show how well you can solve problems and use data, you may be asked to do a vendor management or operational scenario assessment.
- Last Interview: A last interview with top management, including the Operations Head, to check for culture fit, leadership skills, and the ability to think strategically.
- Offer and Onboarding: Those who are hired will get an official offer letter. Duffel pays for visas, helps with the onboarding process, and gives employees access to all of our perks, such as our sabbatical program and travel allowance.
What is the salary for BPO Manager UK?
The BPO Manager role in London offers a competitive salary of £70,000–£85,000 per year along with equity options and additional benefits, including sabbatical leave, travel allowance, and visa sponsorship for eligible international candidates.
Is UK visa sponsorship available for this position?
Yes, Duffel Technology Limited provides full UK visa sponsorship for international candidates, allowing them to legally work in London while accessing company benefits and career growth opportunities in a global BPO management role.
Does this role allow flexible or remote work options?
Yes, Duffel offers a work-from-anywhere policy for eligible employees, along with regular team socials, travel allowances, and flexible scheduling, providing a balanced, innovative, and supportive work environment.
