This position as a Mental Health Advisor Jobs in UK 2026 with the NHS is a significant chance to help individuals through some of the most trying times in their lives by providing soothing counsel when they feel overburdened or in crisis. Through the NHS 111 Option 2 service, you will be the first compassionate voice they hear, giving them a sense of security, understanding, and support.
You will join a caring team committed to enhancing mental health services throughout the area by working with Tees Esk and Wear Valleys NHS Foundation Trust.
Every day will present fresh obstacles as well as genuine opportunities to change the world through compassion, understanding, and assurance. You only need kindness, patience, and effective communication skills; no medical experience is required because full training is offered. With a salary of £25,760 to £27,476 annually, the position offers a full-time, permanent position that will provide you with both stability and career purpose.
Details of Mental Health Advisor Jobs:
- Job Title: Mental Health Advisor Jobs in UK 2026
- Employer: Tees Esk and Wear Valleys NHS Foundation Trust
- Location: West Park Hospital, Darlington, Hurworth DL2 2TS, United Kingdom
- Salary: £25,760 – £27,476 per year (Agenda for Change Band 3)
- Job Type: Permanent | Full-time
- Work Pattern: Shift-based role including evenings and weekends (24/7 service support)
About the Organisation
Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across North East England. The Trust focuses on compassionate care, recovery support, and improving mental health outcomes for local communities.
Responsibilities for Mental Health Advisor Jobs in UK:
- Respond to urgent calls about mental health using NHS 111 Option 2.
- Offer comfort, emotional support, and fundamental clinical advice.
- Use structured screening methods to determine the caller’s needs.
- Send patients to the proper NHS resources or crisis teams.
- Keep thorough records of patient data.
- Collaborate closely with partner organizations and medical professionals
- Assure prompt, efficient, and safe delivery of mental health services
Candidate Requirements for Mental Health Advisor Jobs:
Essential Skills
- Strong communication and listening skills
- Good IT skills (Microsoft Office knowledge required)
- Ability to manage workload and prioritise tasks
- Strong literacy and numeracy skills
- Calm and empathetic approach in stressful situations
Desirable Experience
- Customer service or healthcare support experience
- Experience working with mental health or vulnerable individuals
- Shift work experience, including weekends
- Complaint handling or high-pressure environment experience
Qualifications
- NVQ Level 3 in Health & Social Care, Customer Service, or Business Administration (or willingness to work towards it)
Benefits of Mental Health Advisor Job:
- Significant Impact on Lives: Through the NHS 111 Option 2 service, Mental Health Advisor positions enable you to provide direct help to people in distress by providing comfort, direction, and hope during some of their most vulnerable times.
- Stable NHS Career Path: Tees Esk and Wear Valleys NHS Foundation Trust offers professional development possibilities, systematic advancement, and long-term career stability inside the reputable UK healthcare system.
- Complete Training and Support: Since thorough NHS training gives you the skills to manage calls, evaluate circumstances, and react appropriately in mental health emergencies, no medical background is necessary.
- Competitive income with Benefits: The position offers a steady yearly income between £25,760 and £27,476 in addition to paid time off, an NHS pension, and other employment protections.
- Development of Communication and Crisis Skills: Working in a fast-paced, real-world support setting will help you build strong interpersonal, emotional resilience, and decision-making skills that will enhance your professional abilities.
- Purpose-Driven Team Environment: You join a caring, encouraging group where cooperation, empathy, and a common goal foster a productive workplace centered on assisting those in genuine need.
Check Also: Staff Wellbeing Advisor Jobs in UK
Important Information
- UK Right to Work is required
- Visa sponsorship is not available for this role
- DBS (criminal record) check required due to healthcare nature
Why Apply for This Role?
This is more than just a profession; it’s an opportunity to help people through their most trying times. You will join a committed NHS team where every call counts, every discussion is important, and every action contributes to the improvement of someone’s mental health.
Application Process for Mental Health Advisor Jobs in UK 2026
- Online Application Submission: Candidates apply through the NHS Jobs portal by filling out an application form and uploading an updated CV along with supporting details.
- Shortlisting Stage: Applications are reviewed by Tees Esk and Wear Valleys NHS Foundation Trust based on skills, communication ability, and relevant experience or potential.
- Interview Invitation: Shortlisted applicants are invited to an interview, which may include scenario-based questions to assess empathy, decision-making, and handling of mental health crisis situations.
- Assessment and Checks: Successful candidates must complete DBS (criminal record) checks, reference verification, and right-to-work confirmation before final selection.
- Training and Onboarding: Once selected, full NHS training is provided covering call handling, mental health pathways, and system usage to prepare you for real patient support.
Do Mental Health Advisor jobs need experience?
No medical experience is required for this role. NHS provides full training in call handling, mental health support pathways, and crisis response, making it suitable for candidates with customer service or care backgrounds and strong communication skills.
What salary Mental Health Advisor UK offer?
Mental Health Advisor jobs in UK offer an annual salary between £25,760 and £27,476 under the NHS Agenda for Change Band 3, along with pension benefits, paid leave, and stable long-term employment opportunities in the healthcare sector.
What skills needed for Mental Health Advisor role?
Key skills include strong communication, empathy, active listening, IT proficiency, and the ability to stay calm under pressure. Candidates must also manage workloads efficiently and respond professionally to distressed callers in urgent mental health situations.
