Because you are an important part of Ocean Communications’ Customer Services team, you will help a top coffee shop in London, UK, give their customers great experiences. You will interact with customers, help them with their orders, answer their questions, and make sure that every exchange shows the brand’s dedication to quality and care.
Customer Service Jobs in London, We want people who can communicate clearly, pay close attention to details, and really love helping people. The salary for this job is between £25,000 and £30,000 a year, and there are chances for growth and professional development. You will also get to work for a well-known company in the coffee business.
Details of Customer Service Job in London:
- Company: Ocean Communications
- Title: Customer Service Jobs in London
- Employment Type: Full-time, Part-time
- Location: United Kingdom
- Education: Bachelor’s Degree in Related Field
- Experience: 1-2 Years of Experience
About Us:
Ocean Communications works with top coffee companies as a well-known marketing and communication firm. We’re looking for eager people to join our London, UK-based Customer Services team. This is a great chance to interact with customers and promote a well-known coffee brand.
Key Responsibilities:
- Communicate with people in a number of different ways.
- Give knowledge about the product and answer questions.
- Help users place orders, pay, and get their money back.
- Deal with and solve customer problems in a professional way.
- Work with your team members to make sure you get answers quickly.
- Make sure that your customer information and interactions are correct.
- Keep the coffee brand’s principles and reputation in mind.
Are full-time and part-time roles available?
Yes, Ocean Communications provides both full-time and part-time employment options, allowing candidates to choose schedules that suit their lifestyle while gaining experience and contributing to exceptional customer experiences for a leading coffee provider.
Job Requirements:
- Excellent people skills and the ability to communicate clearly.
- A strong focus on customer service.
- Being able to deal with questions and worries from customers.
- pay close attention to details and be correct when talking to customers.
- Positivity and the ability to change.
- Being able to work in the UK.
Benefits of Customer Service Jobs in London:
- Pay that is competitive and offers incentives: You can make a good living making between £25,000 and £30,000 a year, and your pay can go up based on your experience and accomplishments.
- Flexible Work Options: You can choose between full-time and part-time schedules that fit your needs. This lets you balance your work and personal life while getting useful experience in the field.
- Chances for professional growth: You can improve your customer service skills and move up in your communications or hospitality job by taking part in ongoing training programs, workshops, and mentoring.
- Exposure to a Well-Known Brand: Work for a well-known coffee company and get real-world experience in a fast-paced, customer-focused setting while building your business network in the UK market.
- Supportive Team Environment: Work with enthusiastic, cooperative coworkers who create a good work environment, push each other to grow, and share successes with you.
- Career Growth and Advancement: You can move up in Ocean Communications or switch to roles in the marketing, communications, or customer experience departments, which will help your career grow in the long run.
Check Also: Client Service Team Assistant Roles In UK
Types of Customer Service Jobs in London (2026)
1. Customer Support Representative:
- National Average Salary: £25,000–£28,000 per year
- Primary Duties: Handle customer inquiries, process orders, and resolve complaints efficiently.
- Experience: 1–2 years in customer service or a related field.
2. Call Center Agent:
- National Average Salary: £24,000–£27,000 per year
- Primary Duties: Manage inbound/outbound calls, provide product information, and maintain customer satisfaction.
- Experience: Previous call center or customer support experience preferred.
3. Technical Support Specialist:
- National Average Salary: £28,000–£32,000 per year
- Primary Duties: Assist customers with technical issues, troubleshoot problems, and provide guidance.
- Experience: 1–2 years in IT support or technical customer service.
4. Client Services Coordinator:
- National Average Salary: £27,000–£30,000 per year
- Primary Duties: Coordinate customer requests, maintain client records, and ensure timely service delivery.
- Experience: Prior experience in client relations or account management.
Is visa sponsorship provided for international applicants?
Ocean Communications may support work visa sponsorship for highly qualified candidates who require it, provided they meet UK immigration requirements, have valid documentation, and demonstrate the skills and experience necessary for the Customer Service roles.
Visa Requirements for Customer Service Jobs:
- Applicants must be eligible to work in the United Kingdom.
- Candidates who require visa sponsorship should clearly indicate this in their application.
- Ocean Communications may support work visa sponsorship for highly qualified candidates, subject to UK immigration rules.
- Valid passport and right-to-work documents are required before employment.
- Non-UK residents may need to apply for a Tier 2 (Skilled Worker) visa or any current UK work visa category applicable in 2026.
What is the typical salary range offered?
The Customer Service positions in London offer a competitive salary ranging from £25,000 to £30,000 annually, with additional benefits and opportunities for performance-based incentives, career development, and professional training within Ocean Communications and the coffee industry.
How to Apply For Customer Service Jobs in London 2026?
- Prepare Your Documents: Update your resume/CV and write a tailored cover letter highlighting your customer service experience and interest in the coffee industry.
- Submit Online: Send your resume and cover letter via the application link provided by Ocean Communications or the email specified in the job posting. https://ocean-comms.co.uk/
- Application Review: The HR team will review all applications and shortlist candidates based on qualifications, experience, and skills.
- Initial Interview: Shortlisted candidates may be invited for a virtual or in-person interview to assess communication skills and suitability for the role.
- Assessment (if applicable): Some candidates may be asked to complete a short customer service scenario test.
- Final Interview: Successful candidates may attend a final interview with the hiring manager or team lead.
- Offer & Onboarding: Selected candidates will receive a job offer, followed by onboarding and training to join the Customer Services team.
